Frequently Asked Questions

Order

1. What are your operational hours? We operate from Mondays – Fridays (9.00am – 6.00pm) except on public holidays.

2. How do I place my order? Please refer to the User How-To-Buy for steps on how to place orders and make payments.

3. Can I make changes to my order items after I have received the order confirmation via email? No. Changes cannot be made to a confirmed order. The confirmed order has to be cancelled and a new order be placed.

4. May I place my order through the phone? Yes. We do accept phone orders. Please call us at 6876 8693 during office hours.

5. How do I know if I have placed my order successfully? If your order has been successfully placed, you would receive an autogenerated email confirmation with your order number, order date, a summary of your order items and a shipping address within minutes.

Please ensure that you have provided us with a valid email address.

If you do not receive your confirmation email within a few minutes of placing the order, please check your spam folder, in case the confirmation email got delivered there instead of your inbox.

Alternatively, you may log in to your account and check under your Orders.

6. How do I check the status of my order? You may check your order statuses via these simple steps.
Step 1: Login to your account by keying your username and password.
Step 2: Click on Orders.
Step 3: Click on Order Details and search via the order number and order date of your order.
The glossary below explains the different statuses for your order.

7. Can I cancel my order and be refunded? Yes. Please email your order cancellation request to sales@iabpi.com by 12noon the working day before your delivery. Otherwise, a cancellation fee of $50 and/or 5% of the total order amount (whichever is higher) may apply. For example, the scheduled delivery is Monday, 1 June 2017. The order must be cancelled on Friday before 12noon. Refunds would take up to 14 working days to be processed, subjected to your credit card’s billing cycle.

Delivery

We provide delivery to single delivery addresses in a single payment. You may view the delivery options at Checkout. Please note the Rules & Regulations surrounding our delivery.

1. How much will I be charged for delivery? We offer free Singapore Delivery. Overseas delivery charges are quoted on the Order Summary at the billing page.

Payment

We accept Paypal, Cheque and Bank Transfer. We do not provide cash on delivery service.

1. What are the modes of payment? Visa MasterCard and Amex are accepted via the PayPal payment gateway at Checkout.

2. Can I pay using PayPal even if I do not own a PayPal account? Yes. You do not need a PayPal account in order to make payment for your order. To pay without a PayPal account, select the Debit/Credit card payment option.

3. What if I have questions pertaining to my PayPal account? You may contact PayPal Customer support or visit the support page https://www.paypal.com/sg/selfhelp/home

4. Why am I on the same payment page again after submitting my details for payment? What can I do? Your session may have timed out due to inactivity, hence your order could have failed. Please close the current payment page, log in again to your PlusHealth account, check Your Shopping Cart and place your order again.

5. Can I request for an official invoice to be sent to my billing address for my order? No. We will not be able to issue hard copy invoices to your billing address. However, you may log in to My Account and search under the records of your orders under Orders to view and print out a copy of your invoice.

6. Can I request for a separate invoice to be issued to my company for the order I have placed? No. We would not be able to issue a separate invoice as your order has been paid directly with you Debit/Credit Card.